Introduction

Our privacy policy explains what personal information we collect, why we collect it, how we use it, the control you have over your personal information and the procedure we have in place to protect your personal information.

If you have any questions, comments or concerns about any aspect of this privacy policy or how we handle your information, please email us at webmaster@chalkandson.com

Who we are

Chalk & Son Ltd is a family business offering tailored House Clearance and ancillary services to customers in Canterbury,Whitstable, Herne Bay and the South of England. The business is run by Craig White.

Our website address is: https://www.chalkandson.com.

What personal data we collect and why we collect it

We are not interested in collecting every personal detail about you. Our main reason for collecting your personal information is to improve the services that we provide to you.

We define personal information as any information that could be used to identify you.

Information you share with us

We collect personal information you share with us when you contact us or interact with us through our website, email, phone, in person or otherwise.

For example, you will provide information to us about the house clearance and ancillary services you require from us.

Through these interactions you may share with us: your name, address, email address, contact number and property details.

Contact form

When you contact us through our contact form the details you submit are stored in a database. This information is used so that we can see who has contacted us.  It is not shared with third parties unless we contact you first to ask if you would happy for us to do so; for instance, if a service provider we work with may be better suited to help you with your query. We would not use this information to send you newsletters.

If you would rather your details are not stored in a database then contact us directly using craigwhite@chalkandson.com or 01227 763901 rather than via our contact form.

Cookies

Analytics

We collect and store limited personal information and some anonymous, aggregate statistics from all visitors to our websites, whether you actively provide us with that information or just browse our website. The information we collect includes the internet protocol (IP) address of the device you are using, the browser software you use, your operating system, the date and time of access, the internet address of the website from which you link through to our website and information on how you use our website.

We use this information so that we can see how well our website is working, how it is used and what users look at most. We also use it to monitor the website’s security.

We also collect and handle information about how you engage with us outside of our websites (for example, on Google, YouTube and on social media).

This information is, predominantly, collected through our use of cookies and similar technologies.

What rights you have over your data

You can request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Your IP address may be checked through an automated banned user spam detection service.